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Metropolitan Linen is Celebrating Its 40th Anniversary!

Nov 29, 2022
2 min read

Updated: Dec 1, 2022



Since 1982, Metropolitan Linen has been proudly serving hospitality industries throughout New England. The relationships we’ve cultivated with our residents, beyond exceptional products, have defined who we are and what we stand for.


Our reputation as an industry-leading uniform and linen company comes through years of dedication to refining our services. With 40 years in business, we continue to lead the charge in first-class service right here in New England!

Humble Beginnings

Metropolitan Linen began as a modest towel route for barber shops and beauty salons in small towns north of Boston. Our journey to becoming the premier linen provider is a story fit for the silver screen!


We serve Massachusetts, New Hampshire, Connecticut, Rhode Island, and Maine. All the while, we’ve maintained an intimate understanding of our communities that only a homegrown, family-owned business brings.

A Retrospective

To know where we’re going, it’s important to look back on where we’ve been. Between our rise from a small-town towel service to operating a 37,000-square-foot facility in Haverhill, Massachusetts, we've dealt with our share of bumps and bruises that made us who we are.

Starting with a coin-operated facility in Medford, expansion into Dorchester, an 18,000-square-foot facility in Everett, to our current world-class 37,000-square-foot facility, we never lose sight of the driving force behind our continued success - you.

A Reason To Celebrate

This celebration marks an opportunity to thank you - the employees responsible for upholding and representing our values and the customers who entrust us to bring them a comprehensive service unrivaled by competitors. As proud as we are of this 40-year milestone, we are as excited to write the next chapter in Metropolitan’s story with you by our side. Here’s to 40 years and many more to come!

Reaffirming Our Commitment

40 years under our belt doesn’t mean it’s time to rest on our laurels. We’ve made it this far by continuing to innovate through top-tier service and exceptional products, and we have no plans of slowing down.


Call us at 617-381-1156 or message us to see how we plan to continue thriving for another 40 years!

 
 
 

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Metropolitan Uniform & Linen Service ("Metropolitan Linen," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit metropolitanlinen.com, contact us, initiate an SMS conversation with us, or verbally consent to receive SMS communications from us.
 

Information We Collect
 
  • Your name, business or company name, email address, telephone or mobile phone number, service or business address, and other contact information you provide.

  • Information about your account, requested or existing services, deliveries, pickups, billing, scheduling, product quantities, and customer service needs.

  • Information submitted through our website or provided during telephone, in-person, email, or SMS interactions.

  • SMS communication history, including messages you send to 617-381-1156 and messages we send in response.

  • When you verbally consent to receive business-initiated SMS communications, we may maintain a record of that consent, including your telephone number, the date and method of consent, the employee or representative who obtained it, and applicable communication preferences.


How SMS Communications May Begin


1. Customer-Initiated Conversational Messaging
Customers may initiate an SMS conversation by texting Metropolitan Linen at 617-381-1156. Customers commonly use SMS to ask about service, deliveries, pickups, product quantities, billing, scheduling, account questions, or other customer service matters. When you initiate a conversation, we may respond to your request and continue the related two-way conversation. We do not treat a customer-initiated text message as permission to enroll you in unrelated marketing or promotional SMS communications.


2. Verbal Consent for Business-Initiated SMS
Metropolitan Linen may obtain your consent to receive SMS communications verbally during a telephone or in-person conversation. Before requesting verbal consent, our representative may explain the types of messages you may receive, that message frequency varies, that message and data rates may apply, how to obtain help, how to opt out, and where to review this Privacy Policy and our SMS Terms & Conditions. If you affirmatively agree, we may send SMS communications consistent with that consent.


How We Use Your Information

 

  • Respond to customer-initiated inquiries and SMS conversations.

  • Provide, coordinate, and support services, deliveries, pickups, scheduling, billing, account administration, and customer service.

  • Send business-initiated SMS communications when appropriate consent has been obtained.

  • Maintain records of communications, verbal consent, SMS preferences, HELP requests, and opt-out requests.

  • Operate, secure, troubleshoot, and improve our website, communications systems, and business operations.

  • Comply with applicable legal, regulatory, and contractual obligations.


SMS Message Frequency, Rates, and Controls
 

Message frequency varies depending on your interactions with Metropolitan Linen, your account or services, and the nature of the conversation. Message and data rates may apply under your wireless carrier plan. You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming your request. For assistance, reply HELP, call 617-381-1156, or email customerservices@metropolitanlinen.com.


How We Disclose Information
 

We may disclose personal information to service providers that support our communications, technology, business operations, professional services, or legal obligations, and in connection with a merger, acquisition, restructuring, financing transaction, or sale of assets. We may also disclose information when required by law or when reasonably necessary to protect our rights or the rights of others.
We do not sell, rent, or share your mobile phone number, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Service providers may process SMS-related information only as necessary to provide services on our behalf or as otherwise permitted by law.


Data Security
 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure. No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.


Data Retention
 

We retain personal information for as long as reasonably necessary to provide services, respond to customer requests, maintain business and consent records, document opt-out preferences, resolve disputes, comply with legal obligations, and fulfill the purposes described in this Privacy Policy.


Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable requirements. The revised policy will be posted on our website with an updated effective date.


Contact Us


Metropolitan Uniform & Linen Service
SMS / Phone: 617-381-1156
Email: customerservices@metropolitanlinen.com
Website: https://www.metropolitanlinen.com/

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