Metropolitan Uniform & Linen Service 

Customer-Initiated and Verbal-Consent SMS Communications 

Effective Date: September 24, 2026 

 

These SMS Terms & Conditions apply when you communicate with Metropolitan Uniform & Linen Service ("Metropolitan Linen," "we," "us," or "our") by SMS, including when you initiate a customer service conversation or when you verbally consent to receive business-initiated SMS communications.

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1. Customer-Initiated SMS Conversations 

You may initiate an SMS conversation with Metropolitan Linen by texting 617-381-1156. If you text us first, we may respond to your request and continue the related two-way conversation. Typical topics include service, deliveries, pickups, product quantities, account questions, billing, scheduling, and customer service. A customer-initiated SMS conversation is not treated as consent to receive unrelated marketing or promotional SMS messages.

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2. Verbal Consent for Business-Initiated SMS Communications 

Metropolitan Linen may ask for your verbal consent to receive business-initiated SMS messages during a telephone or in-person interaction. Before asking for consent, our representative may explain the types of messages that will be sent, message frequency, possible message and data rates, HELP information, STOP/opt-out instructions, and how to access our Privacy Policy and these SMS Terms & Conditions. If you affirmatively agree, Metropolitan Linen may send SMS messages consistent with the consent you provided.

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3. Types of Messages 

Depending on the customer relationship and the consent provided, SMS messages may include customer service responses, service information, delivery or pickup communications, scheduling information, account communications, billing-related information, and other communications related to your inquiry or Metropolitan Linen services.

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4. Message Frequency 

Message frequency varies. For customer-initiated conversations, frequency depends on the messages reasonably needed to address the customer’s request. For communications based on verbal consent, frequency depends on the customer’s account, services, and interactions with Metropolitan Linen.

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5. Message and Data Rates 

Message and data rates may apply based on your wireless carrier and mobile service plan.

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6. Consent Is Voluntary 

Where Metropolitan Linen requests consent for business-initiated SMS communications, consent is voluntary and is not a condition of purchasing goods or services.

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7. STOP / Opt-Out 

You may opt out of SMS communications at any time by replying STOP. After you opt out, you may receive one final SMS confirming that the opt-out request has been processed. Metropolitan Linen will stop sending further messages under that SMS program or consent unless you later initiate a new SMS conversation or provide any consent required for a new messaging relationship.

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8. HELP / Customer Support 

For SMS assistance, reply HELP. You may also call 617-381-1156, email customerservices@metropolitanlinen.com, or visit https://www.metropolitanlinen.com/.

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9. Privacy 

Information associated with SMS communications is handled in accordance with our Privacy Policy, available at https://www.metropolitanlinen.com/privacy-policy. Metropolitan Linen does not sell, rent, or share your mobile phone number, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

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10. Carrier and Delivery Availability 

SMS delivery depends on participating wireless carriers, networks, devices, and service providers. Metropolitan Linen is not responsible for delayed or undelivered messages caused by carrier, network, device, or third-party service conditions.

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11. Changes to These Terms 

We may update these SMS Terms & Conditions periodically. The revised terms will be posted on our website with an updated effective date. Where additional consent is required by applicable law, we will seek that consent.

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12. Contact Us 

Metropolitan Uniform & Linen Service 
SMS / Phone: 617-381-1156
Email: customerservices@metropolitanlinen.com 
Website: https://www.metropolitanlinen.com/